Delivery & Returns
Every effort is made to ensure that all items listed online are available for sale. On rare occasions, a product may become unavailable before we are able to adjust the online listing. If this occurs, we’ll contact you promptly to offer an alternative or refund.
Where an item is listed as currently unavailable, we cannot guarantee its future availability or delivery time.
Shipping and Delivery
Upon receipt of your payment, your order will be sent either the same day or next working day.
To avoid loss of items or unnecessary delays, please ensure the delivery address you’ve given us is correct. Once parcels have been shipped, they cannot be re-directed. Undeliverable parcels will be returned to us. Re-shipping a parcel incurs a $15.00 AUD fee for postage and handling.
Shipping Within Australia
Shipping within Australia is calculated by Australia Post, or free on orders over $50.
We usually ship with Australia Post. Large parcels may occasionally be sent with a courier service.
Note: not all areas in Australia are covered by Express Post, please visit the Australia Post website to check whether your postcode is covered.
Australia Post does not guarantee delivery times for regular post, they do however provide the following guide to expected delivery times – approximately 5 -10 days.
For important deliveries such as birthdays please allow plenty of time for your order to arrive or consider the express post option.
International shipping is calculated by Australia Post, including tracking. Shipping is free on orders over $150 AUD. Delivery time will vary depending on destination and local postal service, as a general guide orders should arrive in 10 -21 days. Peak period delivery times can vary considerably with International shipping especially in the lead up to Christmas.
Didn’t receive what you ordered? Please contact us within 7 days and we will send you a pre-paid satchel for you to return them to us. Upon receipt of the incorrect item/s we will re-send the correct item/s free-of-charge.
We take special care to ensure your order is expedited safely and efficiently in good condition, however errors can occur. When it arrives, please check your order carefully.
All returns need to be shipped back to us within 7 days of receipt. We reserve the right to replace, exchange, repair, offer credit or refund as appropriate. Returns shipped after 7 days cannot be accepted.