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Customer Service

Thank you for visiting The Strawberry Thief .

The Strawberry Thief online store operates and despatches from our warehouse located at Fremantle, Western Australia. All prices listed are in Australian Dollars AUD, our ABN is 65 323 400 436 .

 

Pride of Service

We pride ourselves in delivering good service. If you are not completely satisfied or have any queries about your online experience, please do not hesitate to contact us. We endeavour to respond to your message as soon as possible.

 

Mailing List

Your email address will only be added to our mailing list if requested.

 

Refunds

All refunds will be credited to the original purchaser's credit card. Please allow up to 10 working days for refunds to be completed.

 

Payment Types

We accept all major credit/debit cards including VISA, MASTERCARD,  & PAYPAL online.

 

Terms of Sale

All items remain the property of The Strawberry Thief until payment is received in full.
All prices are listed in Australian Dollars.

 

Product Photos

While every reasonable effort is made to represent products as accurately as possible online, photography, digital representation and various technical factors may cause the online representations to appear slightly different to the actual product, especially in regards to colour.

 

Product Notes

Please carefully observe any recommendations for care and use given by the products' manufacturers along with all such notes given in the product descriptions. Where products are used in sewing or craft projects, we recommend appropriate testing (for example wash-testing) to determine their suitability, especially if they are to be combined with other materials.

 

Product Liability

The Strawberry Thief’s product liability is limited to replacement or refund for the items purchased, not for any projects or products incorporating materials purchased from us. We cannot accept liability for any subsequent costs involved (including, but not limited to materials, labour or replacement) where our products have been used in such projects or products.